Building tech for trust AI Vetting
We’re building the technology that enables trust in the day to day interactions of almost every industry. Whether it’s a global enterprise with factories and facilities around the world, a shared economy platform with millions of users, an airport or a governmental Customs agency, we’re providing the capability to leverage digital vetting, AI vetting, to deliver confidence by checking companies, people and goods. We have a mission to do good for the world and help avoid unwanted behavior. We’re working to achieve the impossible. Join us!
Working at Ultra
Do good
Evolve, learn and do good for the world
Grow together
By sharing knowledge and learning from others
Enjoy
Enjoy the perks of a profitable company with strong founders
Work as a team
With fun, interesting and smart people
Real world impact
Shape products that have a real world impact
Excel
Join our culture of collaborative excellence
It’s a fast paced and exciting time here. There is so much to accomplish and I’m enthusiastic about my role and the opportunities ahead. I believe that our vision and our technology, and even more importantly, our people will be the key to achieving our goals.
Gabriela Shlomo
VP, Head of Enigma Business Unit
For me, being part of Ultra is about working with an incredible and diverse group of people and making a real global impact on the safety and free flow of goods. We’re disrupting the customs market using a unique technology that hasn’t been seen before and it’s super exciting to see what the product is capable of and how much value it provides to our customers.
Harry Sberro
Director of Publican Sales in Africa
My journey at Ultra started a year ago and I feel I’m right where I should be. Every day I learn new things about our products, technology, clients, challenges, and employees.
Ultra helps me grow by recognizing my potential, believing in my capabilities and enabling me to do my best!
Lior Hakim
Support and Technical Operations Engineer
Open Positions
Customer Experience Specialist
About the role
Ultra builds AI-powered trade compliance solutions used by national customs and revenue authorities as well as global enterprises. Our flagship platform, Publican, helps customs and revenue authorities screen, validate, and prioritize shipments in real time, identifying fraud, origin manipulation, and supply-chain anomalies earlier in the clearance process.
We are looking for a Customer Experience Specialist to join our customer team. Reporting to the VP Customer & Delivery, you will play a key role in ensuring a successful customer experience throughout the customer journey, from supporting pre-sales activities and leading deployments to onboarding, training, providing ongoing support, and building strong, lasting customer relationships.
Responsibilities
- Customer Relationship Management: Serve as the primary point of contact for customers, building strong trustful relationships and ensuring retention and a positive customer experience.
- Onboarding & Implementation: Lead customer onboarding and platform deployment, ensuring successful implementation and adoption.
- Training & Enablement: Conduct customer training sessions and workshops.
- Pre-Sales Support: Participate in sales meetings, deliver product demonstrations, and lead Proofs of Concept (POCs) to demonstrate the product’s value.
- Customer Engagement: Conduct regular customer check-ins, monitor product usage, and proactively identify and address challenges or barriers to adoption.
- Cross-Functional Collaboration: Act as the link between customers and internal teams, gathering feedback, communicating customer needs, and helping drive product improvements.
Requirements
Requirements
- Experience: 3+ years in a customer-facing role within a technology company (B2G or B2B).
- Technical Aptitude: Tech-savvy, with the ability to quickly learn complex products and confidently explain technical concepts to customers.
- Tools & Technology: Experience working with CRM systems and a good understanding of AI tools and their practical applications.
- Training & Presentation Skills: Experience delivering customer training sessions, workshops, or presentations.
- Languages: Native or near-native Spanish proficiency, with fluency in both Hebrew and English (written and spoken).
- Travel: Willingness and availability to travel frequently.
Apply
Customer Experience Specialist
About the role
Ultra builds AI-powered trade compliance solutions used by national customs and revenue authorities as well as global enterprises. Our flagship platform, Publican, helps customs and revenue authorities screen, validate, and prioritize shipments in real time, identifying fraud, origin manipulation, and supply-chain anomalies earlier in the clearance process.
We are looking for a Customer Experience Specialist to join our customer team. Reporting to the VP Customer & Delivery, you will play a key role in ensuring a successful customer experience throughout the customer journey, from supporting pre-sales activities and leading deployments to onboarding, training, providing ongoing support, and building strong, lasting customer relationships.
Responsibilities
- Customer Relationship Management: Serve as the primary point of contact for customers, building strong trustful relationships and ensuring retention and a positive customer experience.
- Onboarding & Implementation: Lead customer onboarding and platform deployment, ensuring successful implementation and adoption.
- Training & Enablement: Conduct customer training sessions and workshops.
- Pre-Sales Support: Participate in sales meetings, deliver product demonstrations, and lead Proofs of Concept (POCs) to demonstrate the product’s value.
- Customer Engagement: Conduct regular customer check-ins, monitor product usage, and proactively identify and address challenges or barriers to adoption.
- Cross-Functional Collaboration: Act as the link between customers and internal teams, gathering feedback, communicating customer needs, and helping drive product improvements.
Requirements
Requirements
- Experience: 3+ years in a customer-facing role within a technology company (B2G or B2B).
- Technical Aptitude: Tech-savvy, with the ability to quickly learn complex products and confidently explain technical concepts to customers.
- Tools & Technology: Experience working with CRM systems and a good understanding of AI tools and their practical applications.
- Training & Presentation Skills: Experience delivering customer training sessions, workshops, or presentations.
- Languages: Native or near-native Spanish proficiency, with fluency in both Hebrew and English (written and spoken).
- Travel: Willingness and availability to travel frequently.
Apply
Get in touch
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Dover, Delaware, USA